1. General Policy

All sales of research materials are final. We do not accept change-of-mind returns because product integrity and storage conditions cannot be verified after delivery. This policy does not limit remedies for incorrect shipments, transit damage, verified quality issues, merchant-canceled unfulfilled orders, qualifying shipping delays, or rights required by applicable law.

2. Eligible Refunds & Replacements

Refunds or replacements may be issued for damaged products, incorrect shipments, or verified quality issues. Please report visible delivery damage or incorrect items within five days of delivery, with your order number and photographs where available. Report suspected quality issues promptly after discovery. This requested reporting window does not limit rights or remedies required by applicable law.

3. Non-Refundable Situations

Subject to applicable law and the exceptions in this policy, we do not offer change-of-mind refunds, including for ordering the wrong item or misunderstanding the research-use-only designation. Damage caused by customer misuse, improper handling, or improper storage is not covered. Declining or canceling an unfulfilled order for a policy violation does not forfeit the payment collected for that order.

4. Approved Returns

Contact us before returning any material. We will provide instructions appropriate to the reported issue and the material involved. Where a return is authorized, retain the original packaging and follow the instructions provided; do not ship damaged or potentially hazardous materials without guidance. Lumacrest Labs covers authorized return shipping for confirmed incorrect shipments or product defects attributable to us.

5. Shipping Issues

Lumacrest Labs remains responsible for orders until confirmed delivery to the checkout address, subject to applicable law. Contact us promptly about missing, damaged, or incorrectly delivered packages, including disputed delivery scans. We will investigate and provide a refund or replacement where appropriate under our Shipping Policy and applicable law. Nothing in this policy limits rights required by law.

6. Chargebacks & Disputes

We encourage customers to contact us promptly about an order concern so we have an opportunity to resolve it. Nothing in this policy limits any lawful right to dispute a charge with a payment provider. We may provide order, delivery, and communication records when responding to a dispute and may restrict accounts associated with fraud or abuse.

7. Order Cancellations

We may decline or cancel orders due to fraud risk, prohibited intended use, other compliance concerns, or inventory issues, and may restrict purchasing access. If we cancel an unfulfilled order, we will issue a full refund of the payment collected for that order. Customers may cancel an unshipped order when offered that option because of a shipping delay and receive a prompt full refund. Refusal of service does not limit applicable refund or dispute rights.

8. Refund Processing

Approved refunds are returned to the original payment method where possible and processed promptly within applicable legal deadlines. The time for a credit to appear depends on the payment provider and bank. If the original method cannot receive the refund, we will arrange an appropriate alternative with the customer. Approved replacements are shipped separately, with shipping details provided when arranged.

9. Contact

All refund and return requests must be submitted to info@lumacrestlabs.com.

Last updated: October 10, 2026.